Cincinnati social media community is an example of community management innovation. Social media is a pretty open term, it’s a free-flowing community of people that can self-select to join, participate in, or leave. How to you help shape a positive community experience around that? Kevin Dugan and Daniel Lally decided to step into that role as they saw the Cincinnati social media community growing and multiple groups beginning to organize events.
The Social Media Club was hosting educational presentations, Bryan Person of LiveWorld came down to start the Social Media Breakfast, and various Tweet-ups were cropping up as well. Having participated myself in all of these groups, they offer excellent content and opportunities. However, this deluge was starting to fatigue what was still a relatively close-knit group. What they decided to do was spearhead an integrated approach – continuing to host meetings at different times of day but with more centralized planning that would allow more people to decide what worked for them, rather than feeling a need to attend each different groups’ events.
From the outsider perspective, I noticed that people were very familiar with one another and very comfortable with the atmosphere. It was an easy going group, talking and mingling with one another. Even the people in for the Proctor and Gamble social marketing launch (still sorry we missed that) were having no trouble mixing in. We met some great people during that tweet-up including an interview with Robin Sloan of Current TV.
What are you doing to understand the unique needs of your audience or community in order to help you innovate?
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