Following the Innovators’ Road Trip, we were all in Austin for the SXSWi conference. While the weekend was busy for everyone, I managed to sneak in some time to grab a quick interview with Zappos CEO Tony Hsieh. Because time was limited, I limited myself to the one question that was on everyone’s mind while in their warehouse in Louisville.
Hear what Tony has to say about the robots being used in the Zappos fulfillment process.
